Warranty Policy
Our Team
** Reminder **
Custom String Service - Pro Racket Sports does NOT offer a warranty on string service/replacement. After the product has been received, the condition / performance of strings are the responsibility of the racket's owner / person received. Pro Racket Sports reserves the right to refuse replacement on any strings after customer delivery.
- Impact Damage: NOT covered as they are not considered a manufacturing defect. Cracks or fractures on any part of the frame that are accompanied by dents, scratches or flat spots will be considered as caused by a strong impact on the ground or a sharp corner and are therefore deemed as a result of racket abuse. Racket abuse is not covered by warranty.
- String Breakage: NOT covered as they are not considered a manufacturing defect. String on racket is a wearable part, and will need to be replaced at a regular interval. You need to restring your racket. It's very common occurrence with badminton players.
In all warranty process or claim, all decision is made by the respective manufacturer. Pro Racket Sports is not involved in any way in the warranty claim decision.
Yonex Rackets:
***IMPORTANT***
Please contact us directly at Pro Racket Shop for all warranty inquiries. Racquets must be sent back to Pro Racket Shop unless otherwise requested to process for warranty through YONEX USA.
***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***
- Yonex Badminton racquets over $100 are guaranteed for 1 year and Yonex Badminton Shoes are guaranteed for 1 month from date of consumer purchase against manufacturers defects in materials and workmanship only.
- The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex USA.
- Replacement racquets do not qualify for additional warranty.
- The above guarantee covers replacement of frame only. Stringing will be an extra charge.
- All shipping costs will be at the buyer’s expense including:
- Prepaid shipping to Pro Racket Shop
- $15 shipping/handling charge to Yonex USA
- Standard flat rate shipping for the replacement racquet back to your location (if warranty claim is accepted).
To process the claim:
- To file a claim, contact shop@proracket.net
- Email heading: ‘Order# _____ - Warranty Claim’
- Please attach photos of the defective item
- Brief description
Victor Rackets:
- Warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by VICTOR USA.
- Replacement racquets do not qualify for additional warranty.
- The above guarantee covers replacement of frame only. Stringing will be an extra charge.
Click here to download Victor North America's Warranty Intake Form
Victor Rackets North America
Toll Free 1-877-875-1070
Email: info@victorracquets.com
Mizuno & Gosen Rackets:
All Mizuno & Gosen rackets manufacture defect only warranty within 3 months of purchase.
Please keep all proof of purchase items you can to help provide a time line of when your product was purchased, as this will affect warranty terms.
- Warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by manufacture company.
- Replacement racquets do not qualify for additional warranty.
- The above guarantee covers replacement of frame only. Stringing will be an extra charge.
To process the claim:
- To file a claim, contact shop@proracket.net
- Email heading: ‘Order# _____ - Warranty Claim’
- Please attach photos of the defective item
- Brief description